Patient information
We believe that access to healthcare should be easy and convenient, which is why we've made it our mission to provide you with the information you need to get the care you deserve.
We're committed to providing you with clear, accurate, and up-to-date information to help you take an active role in your own health and wellbeing. In addition to resources on specific conditions and symptom management, we also provide important information on how to access our clinics nationwide, including directions and contact details.
Download our App.
Access you home exercise programme on the go via our award winning Champion Health Plus App.
Track your progress and speak with your Physiotherapist through our app for the ultimate digital care pathway.
Check our website: Our website is regularly updated with the latest information on our clinics, including locations, opening hours, and contact details. Make sure to check our website before your appointment to ensure you have the most up-to-date information.
Book in advance: To ensure that you can get an appointment at a time that works for you, it's best to book in advance. You can do this by calling our operations centre on 01329 755 755 or booking online through our website.
Plan your journey: If you're visiting one of our clinics for the first time, it's a good idea to plan your journey in advance. Check public transport routes or parking options, and leave plenty of time to get to your appointment, each clinic page has directions and information to access our clinics
Bring any relevant documents: If you're seeing one of our healthcare professionals for a specific condition, it's a good idea to bring any relevant documents or records with you. This will help our team to provide you with the best possible care.
Your feedback is important to us.
Feedback is essential to our growth and success. It allows us to understand what we're doing well and where we can improve, so we can continue to provide the highest level of care. We welcome all types of feedback and use it to inform our decision-making and drive continuous improvement.
Frequent Questions
How will I know if my therapist is qualified?
All of our clinical team are registered with the Health Care Professions Council (HCPC), the Chartered Society of Physiotherapists (CSP) and have undertaken an enhanced disclosure on their criminal record which is reviewed annually. They have been certified by the government to have the right to work in the UK and have undergone a comprehensive induction and training and core competency framework with Champion Health Plus. All of these measures ensure that you will receive safe and effective treatment from one of our friendly and caring therapists.
What if I need to cancel or reschedule my appointment?
If you need to cancel or reschedule your session for any reason, you can do so using our online patient app. Alternatively, call our helpdesk at your earliest opportunity on 01329 755 755. If you are cancelling with less than 24 hours notice this may effect the terms of your referral and you may be responsible for the payment of late cancellation fees.
What do I need to wear to my appointment?
When attending a physiotherapy appointment with Champion Health Plus, it's important to wear comfortable clothing that allows for a full range of movement. Here are some tips on what to wear to your physiotherapy appointment:
1. Wear loose-fitting clothing that allows you to move freely.
2. Wear comfortable, supportive shoes that are suitable for physical activity.
3. Avoid jewellery or other accessories that can get in the way or be uncomfortable during your session.
4. Bring any necessary equipment or braces, such as a knee brace.
5. Dress appropriately for the weather.
What if I am not happy with the standard of my session or therapist?
At Champion Health Plus we take all patient feedback very seriously. If for any reason you are not fully satisfied with your treatment session or indeed if you have positive feedback, we want to hear from you. Please follow the contact us link on our website and send us a description of your experience. One of our support team will get back to you as soon as we can.
How do I book and pay for my appointment?
Our booking and payment processes will depend on the way you are referred:
- Private Self Paying Patients - You can simply book a convenient appointment to suit your schedule on our website. We are able to take debit and credit card payment via a secure gateway (Stripe). Alternatively, contact one of our bookings team on 01329 755 755 who will be able to assist you.
- If you are referred via a third party or employer - A member of our friendly bookings team will contact you, as soon as we are made aware you require an appointment. Treatment costs will be covered in-line with the agreement in place with your referring party. Should you have any queries in this regard please contact the referrin party directly.
- Private Medical Insurance: We have existing relationships with many major Private Medical Insurance Companies. Once you have your authorisation code please call our bookings team on 01329 755 755 to book your appointment. We work with the following Private Medical Insurance Companies:
- Aviva
- WPA
- Bupa
- Cigna
- Vitality
- Axa
Should your insurer not be listed above please call us and we will do everything we can to help you!