Frequently Asked Questions

General

What is Physiotherapy?


Physiotherapy is a treatment used to help with the pain relief, healing and rehabilitation of most medical and surgical conditions. Physiotherapy is an appropriate treatment modality for a range of muscle, joint and nerve conditions whether resulting from injury, illness or disability

Physiotherapists use a range of physical, hands-on techniques and potentially low-velocity mobilisations. As well as manual treatment they will also advise you on exercise therapy physiotherapy programmes, lifestyle modifications and other ways you can reduce further muscle and joint problems.

​If they consider it appropriate, physiotherapists may recommend onward referral.




What types of problem can physiotherapy help?


Physiotherapy can be used to help manage a wide variety of health conditions that affect many of the body. These conditions frequently relate to problems with bones, nerves, joints and soft tissues. Lower or upper back, neck and joint pain may benefit from physiotherapy. Sports injuries, injuries resulting from accidents such as whiplash or rehabilitation after surgery or strokes can all result in the benefit of Physiotherapy.




What does the treatment involve? / What treatments will you use?


Your physiotherapist will gather a full history, through assessment and physical examination to establish the cause and nature of your condition. After this, the Physiotherapist will look at the results and consider your past medical history to determine what treatment is most fitting for your needs and create a personalised treatment plan.




What are the benefits of physiotherapy?


In the vast majority of cases physiotherapy is considered extremely effective for appropriate conditions. Research suggests that physiotherapy significantly improves the rehabilitation and recovery of many conditions, as well as being instrumental in the prevention of further injury.

The number of treatment sessions that are required will vary from person to person. In 2019, Rehabplus achieved discharge for patients in an average of 3.2 physio sessions after assessment across almost 10,000 patients. If you have had major surgery or your problem has been persistent for some time that number may go up, for acute problems it may reduce. Your physiotherapist will be able to give you a rough guide on healing timeframes after they have completed your first appointment.




Why choose a Rehabplus physiotherapist?


All our physiotherapists are Chartered Physiotherapists and are highly skilled, trained and registered with the Healthcare Professions Council (HCPC). Rehabplus develop physiotherapists through mentoring and training, all have a minimum of BSc degree level training.

We aim to provide only the best evidence-based interventions for your problems and maintaining a high standard of education is key to this.

We choose our physiotherapists based also on their experience and all of our physiotherapists have a special interest in the diagnosis, treatment and management of musculoskeletal, orthopaedic and sports injuries. In 2019, Rehabplus completed 41,109 Physiotherapy appointments and treated almost 10,000 patients.




Does Physiotherapy treatment hurt?


Some people find that physiotherapy helps to ease their pain immediately. Others may feel a bit sore at first, and this is common after having physiotherapy. Soreness usually lasts for about 24 hours and then eases. Many of the techniques physiotherapists use often work at or close to the area that is injured or painful. This is why it’s sometimes painful for a little while during or after your treatment.

Your physiotherapist will discuss with you any pain you may have during or after your treatment session. Physiotherapy shouldn't cause you any long-term pain, but you may feel a bit sore after your treatment and for the first couple of days. This may be because:

  • you’re using muscles more than you have recently
  • stiff joints have been mobilised
  • tissues have been stretched

Any pain should settle, but if it doesn't get any better, talk to your physiotherapist about changing your treatment.

You can take painkillers to help manage any pain at home. Keep a note of how long your pain lasts, as this is useful for your physiotherapist to know.




What do I do if physiotherapy is not helping me?


If the treatment is not helping you then do discuss these concerns with your physiotherapist who will discuss your progress with you throughout your treatment. If your problem is long-standing or complex it may take some time to make improvements. With rehabilitation it takes at least six weeks and more realistically 12 weeks to make real changes to your body, so be patient.




Is my data and personal information safe?


Rehabplus take your data and personal information very seriously. We are one of very few Physiotherapy providers that hold both ISO27001 and ISO14001 accrediations for data security and quality in the provision of Physiotherapy services. You can read our Information Management System ISMS Policy and quality policies.





Appointments

What should I wear to a Physiotherapy appointment?


When you attend physiotherapy you are very likely to have to expose the body part that you have a problem with. You should also expect to undertake a form of exercise, so clothing such as a loose top, tracksuit or shorts and trainers is ideal.




How long do face to face physio sessions last?


Your first appointment will involve a full assessment and will take up to 30-45minutes, although normally take 45 minutes. Follow up appointments are up to 30 minutes and will depend on your individual needs.




How much will Physiotherapy treatment cost?


The cost of physiotherapy treatment is variable on the extent of your problem and whether you are insured or self-funding. If your treatment is to be funded by an insurer or employer then you will not be responsible for any treatment costs. Some insurers and employers may charge you for any late cancellation appointments or did not attend appointments. Individual discounts may be available, see below for further details. For full details of pricing please contact our Operations Centre on 01329 227 840.




Do you get treatment during your initial Physiotherapy appointment?


Your first session will involve a full assessment and in most cases recommendations will be made although treatment will commence from your first proposed treatment session.




Do I need to see my doctor before seeing a Physiotherapist?


Not really, physiotherapists are autonomous practitioners trained to a very high level so they are able to operate without a referral from your GP.

Therefore, many patients self-refer and pay for their own treatment to avoid lengthy NHS waiting lists, so you need not need to see your GP first.




Can I bring someone with me?


You are more than welcome to have someone chaperone you during your treatment if required. However, during Covid-19 we request that you attend you appointment on your own wherever possible.




Is parking available at my Physiotherapy location?


Each of our sites have variable parking availability and restrictions. However, please visit https://www.rehabplus.co.uk/clinics, select the clinic to which you will attend and select more info to confirm the parking availability at your preferred locations.




What do I do if I need to reschedule my appointment?


If you need to change your appointment please contact our operations centre on 01329 755 755 who will reschedule your appointment to a mutually convenient time. Please ensure you provide a minimum of 24 hours notice or you may incur a late cancellation fee or have a session deducted from your session allocation if treatment is being funded by a third party.





Virtual Physio

What is Virtual Physiotherapy? How does it work?


Rehabplus virtual physiotherapy appointments are one-to-one video consultations delivered by Chartered Physiotherapists using Physiapp, an industry leading clinical web application designed specifically for Physiotherapy and telehealth consultations. To view a video demonstration of Physiapp click here. Alternatively try the demo by clicking here. Virtual consultations are an alternative to face to face clinic appointments but we achieve comparable outcomes to face to face in many conditions.




How do I use Physiapp?





How do I download Physiapp?


Download PhysiApp from the App Store or Google Play (free) or go to www.physiapp.com on your computer




Who do I speak on my virtual online physiotherapy consultation?


All Rehabplus physiotherapists are registered with the Health Care Professions Council (HCPC) and the Chartered Society of Physiotherapy (CSP).




What will happen during my virtual appointment?


The virtual assessment has been modified from a face to face appointment. However, due to the consultation taking place via video we still ask you to show us certain tests or tasks. Once establish any presenting problems with your condition or injury, the treating Physiotherapist with prescribe you a bespoke exercise programme to aid your recovery. The Physiotherapist will be able to play guided exercises video through Physioapp while on the call, allowing you to ask any questions you may have. The remot exercise programme will be discussed with you including the number of reps and sets and how often you will need to complete them. You access your programme via the app and leave feedback on your pain levels after doing each exercise, so your physiotherapist can track your progress. The programme will be then revised and discussed at subsequent virtual appointments.




What happens ahead of my first virtual appointment?


> If possible, please read all guidance set out in the email sent by our operations team, which confirms instructions ahead of your first appointment. Please download the app from the Google and Apple app stores as this will save time at the point of the consultation. > A few minutes ahead of the scheduled appointment time your Physiotherapist will send you an email (to the email you provided us on booking) with a secure link to click at the time of the appointment. When you click the secure link this will connect you to the call with the Physiotherapist. > Please try to complete any virtual appointments in a suitable location that offers you privacy as you may need to perform movements or share personal information. You will also need to be somewhere that the physio can see and hear you clearly. > Please ensure you have good signal, preferably connected to wifi, instead of cellular connection, with good battery life of the smart device or connected to the mains. > If you need to cancel your appointment or are having problems with your connection please contact our operations team on 01329 755 755.




How much are private virtual appointments?


If you are a private patient looking to book a virtual appointment please either book online or call 01329 755 755 to book an appointment.




Whats the difference between virtual physiotherapy, telehealth and telephysio?


In essence, all these terms are the same. Telehealth has been the long established term for the provision of any healthcare services delivered utilising telephone or technology instead of being delivered in person by a clinical practitioner. Telephysio or virtual physiotherapy are essentially the same thing and are terms for the use of technology led physiotherapy consultations rather than being undertaken in a face to face clinic setting.




What do I do if I need to reschedule my virtual appointment?


If you need to change your virtual appointment please contact our operations centre on 01329 755 755 who will reschedule your appointment to a mutually convenient time. Please ensure you provide a minimum of 24 hours notice or you may incur a late cancellation fee or have a session deducted from your session allocation if treatment is being funded by a third party.




How do I know if my device or connection is sufficient?


To make sure that your online physio appointment goes as we plan, please check your system ahead of the video call. Make sure you have the most recent version of Physiapp installed on your iOS or Android device. Make sure you have granted access to Physiapp to use your camera and microphone. If you're using a web browser: Make sure that you have a working camera and microphone. Make sure you are on a modern browser, preferably Google Chrome, Firefox, Safari or . Please note Microsift Edge and IE11 is not supported. Run the Physitrack Telehealth system test. If you get errors (in red) in the above test, see Troubleshooting Physitrack Telehealth.





Payments / Charges

When are cancellation / did not attend fees charged?


A cancellation fee may be charged to private patients if you do not attend an appointment without notice or cancel an appointment with less than 24-hours notice.

Should an appointment be canceled with late notice or not attended and paid by a third party, the referring party may choose to deduct the session from your allocation.

Should you late cancel or not attend on two separate occasions without giving a minimum of 24 hours notice you may be discharged from our services.





Covid-19 (Coronavirus)

Is it safe to reopen clinics?


We have considered and planned very carefully to reopen our clinics. This decision is based on government guidance and regulatory advice for healthcare providers, including guidance from the Chartered Society of Physiotherapy. We have performed thorough risk assessments of each and every venue and have worked with our clinical team to ensure that we are reopening in the right way and at the right time.




Will I need to be screened before I attend for face to face treatment within a clinic?


Yes. Before any face to face clinic physiotherapy appointment is made you will speak with a member of our operations team or a physiotherapist. They will ask a series of questions that will enable us to determine if in-clinic treatment is right for you and safe for everyone. At present we are adopting the 'virtual first' approach as set out by the Chartered Society of Physiotherapy.




What will be different from previous appointments at a Rehabplus Clinic?


If you or someone you live with has symptoms you should not attend any of our clinics, which remains in line with government safety protocol. This will be confirmed with you as part of our screening call before any face to face clinic booking, but if things change afterwards you must let us know to rearrange. If you start displaying symptoms of coronavirus before your appointment, please do not come into clinic and contact our Operations Team on 01329 755 755 to rearrange or cancel your appointment. When attending your appointment, you must follow the steps below: > Remain outside the building and only enter at the time of your appointment or when the Physiotherapist calls you ahead of the appointment. > Maintain at least a 2m distance from others when waiting as appropriate > Use hand sanitiser before and after your appointment > We request the use of face coverings as per government guidance > Attend your appointment alone unless a chaperone is essential > Your Physiotherapist will be wearing appropriate PPE, which may include; face covering, apron and gloves.




How can I be sure that my Physiotherapist does not have Covid-19?


In the very same way that we are checking patients attending our clinics, we are also screening our own Physiotherapist carefully to ensure that they are fit and safe to be treating any patients in any of our clinics. All physiotherapists and clinics will be equipped with PPE (personal protection equipment), including: aprons, gloves, sanitising equipment and face masks.





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Registered office: Rehabplus Ltd, Office 66 - Fareham Innovation Centre, Merlin House, 

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